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Client Complaints

We are committed to provide our clients with highest quality products and services.

How can our clients file a complaint?

All information regarding filing complaints may be acquired:

  • From employees of our bank
  • From brochure available in bank offices
  • From our General Terms and Conditions
  • From our web site www.3bank.rs

Complaints can be submitted in several ways:

– Visit to one of our branches or credit offices where complaint can be filed in person
– Sending the complaint in written form by post to the bank’s address
– Sending the complaint in written form by email to the address prigovori@3bank.rs

Sending confidential information via email should be avoided if possible.

Complaint to the National Bank of Serbia should be sent to their address:
NATIONAL BANK OF SERBIA
P.O. Box 712
11000 Beograd
or via Internet presentation of National Bank of Serbia: https://nbs.rs/sr_RS/formulari/prituzba/index.html